This is the policy that applies to every payment Coglyx takes. Payments are not open yet, so nothing has been charged to anyone — the policy is published first, on purpose, so you can read it before any money is involved.
14 days to change your mind
If a paid plan is not what you expected, write to us within 14 days of the payment and we will refund it in full. You do not have to explain yourself.
The refund goes back to the card or account you paid from, through our payment provider. How long it takes to appear is up to your bank, usually a few working days.
Your statutory rights
If you are a consumer in the EU or UK you have a statutory right to withdraw within 14 days of buying a digital service. The policy above gives you the same period and does not replace that right.
Where you ask for immediate access to the lessons, that right can be reduced by law once the service has been supplied. We do not rely on that: within the first 14 days we refund in full either way.
After 14 days
A subscription can be cancelled at any time and will not renew again. We do not refund the part of a period you have already used.
If something went wrong on our side — a double charge, or a charge after you cancelled — write to us and we will put it right whatever the date.
Questions about this document: hello@coglyx.io.