We want you to get real value from your subscription. This policy explains when we issue refunds and how to ask for one.
14-day money-back guarantee
If you are not satisfied with your first paid subscription period, contact us within 14 days of the charge and we will refund it in full.
The guarantee applies once per customer, to a first purchase.
Renewals
Renewal charges are generally non-refundable, because you can cancel at any time before a renewal date.
If a renewal charged you unexpectedly and you had not used the service in that period, get in touch — we review these case by case and are reasonable about it.
Statutory rights
If you live in the EU, UK or another region with a statutory withdrawal right, that right applies in addition to this policy and is not limited by it.
How to request a refund
Email hello@coglyx.com from the address on your account and tell us which charge you mean. We reply within 5 business days, and approved refunds return to the original payment method within 10 business days.
Purchases made through the App Store or Google Play are refunded by those stores under their own policies, not by us.